(229) 800-0905
(229) 800-0905

Frequently Asked Questions

Where is Ashburn Self Storage located?

Ashburn Self Storage - E Madison is conveniently located at 207 E. Madison Ave., Ashburn, with easy access from the main roads serving the city.

Key Landmarks:

  • Located along E. Madison Ave & S. Gordon St., close to Ashburn’s downtown area

  • Just minutes from local shops, businesses, and neighborhoods. 

  • Just right behind the Ashburn Police Department office  — a helpful local reference point

  • Easily accessible from Interstate 75 and U.S. Route 41 for customers traveling from surrounding towns

Our facility is visible from the road with clear signage to guide you in. Whether you’re local or visiting from nearby communities, getting here is quick and straightforward.

Do you have an office onsite?

No, we do not have an onsite office. However, our friendly customer service team is happy to assist you during our business hours:

  • Monday – Friday: 9:00 AM - 9:00 PM
  • Saturday – Sunday: 9:00 AM - 5:00 PM

For assistance, feel free to call us at (229) 800-0905 or email AshburnSupport@RoyceSelfStorage.com.

How can I rent a storage unit?

Renting a unit is straightforward. You can book online through our website, which offers an easy-to-use interface for selecting and reserving your unit. Alternatively, give us a call at (229) 800-0905 during our business hours for personalized assistance.

What security measures are in place?

We take the security of your belongings seriously and have several key features in place:

  • Fully lighted facility – Providing visibility and safety during night or early morning visits
  • Security cameras at various locations – Providing wide CCTV coverage to enhance overall security and give tenants peace of mind
  • DISC lock included with every rental – A high-security lock provided to ensure maximum protection.

    While the facility does not currently have perimeter fencing or a gate, plans are underway to enhance security with these features in the near future. We are committed to continually improving our property to maintain a secure and dependable storage environment.

    Can I access my unit at any time?

    Yes, tenants have 24-hour access to their storage units, allowing you to retrieve or store items at your convenience.

    What payment options are available?

    We make it easy to pay your bill with several convenient options:
    • Online Payments – Pay securely through our website anytime, from anywhere.
    • Credit & Debit Cards – We accept Visa, MasterCard, Discover, and American Express.
    Need help? Just give us a call at (229) 800-0905 during business hours. Our friendly call receptionists are happy to assist you!

    What unit sizes are available?

    We offer a variety of non-climate-controlled storage unit sizes to fit different needs. You can visit the Rent Storage section of our website, where we list unit sizes along with examples of what can fit inside.

    Is Tenant Protection Plan required?

    Yes, we require all new tenants to have a Tenant Protection Plan (TPP) for added peace of mind. This helps protect your stored items against unexpected events such as burglary, fire, or water damage.

    We offer affordable plans starting at just $12/month, and enrolling is fast and easy during the rental process. Already have your own insurance? No problem—just provide proof of coverage and we’ll waive the plan requirement.

    Our goal is to ensure your belongings are covered, and this small step goes a long way in offering added security and confidence.

    For more details on coverage options and pricing, please refer to the "Tenant Protection" section on our website.

    What items are not allowed in storage?

    For everyone’s safety, please do not store the following items:
    • Flammable or hazardous materials (e.g., gasoline, propane, paint thinner)
    • Perishable food or anything that might attract pests
    • Items with strong odors
    • Explosives and other dangerous materials
    Note: A full list of prohibited items is included in your storage agreement.